Communication
Our communications, from initial greeting through the visitor/member experience and follow-up will demonstrate our commitment to serve people with disabilities.

Assistive Devices
Our members and visitors are welcome to use their own personal assistive device to access our facilities or attending our events.

Support People and Service Animals
Support people and guide dogs or other service animals are also welcome to accompany people with disabilities while visiting our facilities or attending our events.

Interruption of Services
If we are temporarily unable to offer any special facilities or services that assist customers with disabilities, we will immediately provide notice of this interruption and the anticipated time when these services will be resumed.

Training
Our entire staff receives ongoing and documented training in order to properly communicate with and provide assistance to people with various disabilities.

Customer Feedback
We actively encourage participation in our feedback process. In addition to sharing your comments in person, you may also contact us by:

Mail:
Canadian Franchise Association
116-5399 Eglinton Ave. West
Toronto, Ontario M9C 5K6
Attention: Samantha Sheppard

Email: ssheppard@cfa.ca

Phone:
416-695-2896 ex. 230
1-800-665-4232

If you feel that these standards have not been maintained in your situation, please let us know.

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